Who Are We?

We are the Landlords, Lucy & Matthew Chatting, of your property but we also own & manage a company called Chatting Properties Limited & through this company we manage your property.

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How to Reach Our Data Protection Officer?

To contact our Data Protection Office regarding our processing of your personal data, please email lucy@chattingproperties.co.uk.

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How Do We Notify You of Changes to this Policy?

We keep this Policy under regular review and we will provide notifications of material changes via email or other channels. If you keep using the Services after we notify you, you consent to the updated Privacy Policy.

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What Are Your Rights?

Chatting Properties Limited recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to.

​We do not use your data for any third-party marketing – we only hold your data within the company for the sole purpose of managing your tenancy.

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You can also exercise a variety of rights regarding our use of your data:

• You can ask us for a copy of the information we have about you
• You can ask us to correct any incorrect data we have about you
• You can ask us to delete your data
• You can ask for your data in a common, machine-readable format

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Note that some of these rights may not be enforceable until 25 May 2018 and some aren’t absolute—for example, we may not be able to forget you if you are still living in one of our properties —but we’ll evaluate your request in accordance with applicable data protection laws. Chatting Properties Limited will respond to your request within one month of receiving it. Also, note that you have the right to lodge a complaint with the UK Information Commissioner’s Office or the supervisory authority in your country of residence or place of work.

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What Data Do We Collect?

We collect personal data about your identity, current address, your current employment & your previous landlord.

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What Happens If You Don’t Want Us to Have Your Data?

You are not required to provide personal data to us. Note, however, that your failure to do so may affect our ability to provide the Services you request. For example, we are unable to process your application for a property if you do not provide your personal information.

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How Do We Use Your Data?

Your data is only used for the following reasons:

To make a decision about letting a property to you

To collect rent payment on a monthly basis

To administer maintenance works as & when requested

For fraud & illegal immigration prevention

For audit & debt collection

​We take your privacy very seriously & will only use it to administer products & services you have requested from us.

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On What Legal Bases Do We Process Your Data?

We process your personal data by contacting your previous & current workplaces, your landlord & we will check your financial situation by requesting copies of bank statements and/or payslips.

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With Whom Are We Sharing Your Data?

We may disclose your data to our affiliated organisations and subsidiaries, and to service providers who render services to us or you on our behalf (all of which are contractually obligated to act only on our instructions and in accordance with applicable laws, including GDPR). We also may disclose your information if required by law, requested by law enforcement authorities or to enforce our legal rights, such as pursuant to a subpoena or to HMRC.

Our service providers include:

banks and payment providers – to authorise and complete payment transactions;

third party identity checking or credit reference agencies – for the purposes of identity checking and bank account verification;

organisations within the payment card industry – to help prevent online fraud;

IT, information security and cloud services providers – to help us provide the Services and keep your data safe;

External contractors such as Gas Safe engineers/ Electricians & EPC surveyors as well as general maintenance contractors.

Where Are We Sending Your Data?

Chatting Properties Limited stores users’ personal data inside the European Union. Your personal data is stored in paper format in a secure filing system. Basic details such as name, tenancy start date, monthly rent, deposit information & the property address are stored within our IT Property Management System called Gemini. Names & mobile numbers may also be stored on the company mobile phone which is kept secure in the office overnight. Only the Directors of the company, Lucy & Matthew Chatting have access to this data & this data is password protected.

How Long Do We Keep Your Data?

We keep your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required by law.